Frequently Asked Questions

The 20% first order discount is automatically applied at checkout when you're logged into your account as a first-time customer.

The discount applies to non-sale items only. If your cart contains both sale and non-sale items, the discount only applies to the non-sale items.

No, these offers cannot be combined. Here's why:

• First Order Discount: 20% off non-sale items (can include sale items in cart)
• Crypto Cash Back: 20% store credit when ALL items are full-priced (no sale items)

Choose based on your cart:

• Cart has any sale items → Use First Order Discount
• All items full-priced → Choose EITHER discount OR crypto cash back

When you pay with cryptocurrency (Bitcoin, Ethereum, etc.), you automatically receive 20% of your order total back as store credit.

The credit can be used for future research compound purchases and expires after 6 months.

We accept multiple secure payment methods:

• Cryptocurrency: Bitcoin, Ethereum, and other major cryptocurrencies (20% cash back)
• Credit/Debit Cards: Processed securely with SSL encryption
• Other Methods: Additional secure payment options available at checkout

All transactions are protected with 256-bit SSL encryption for maximum security.

Order modifications or cancellations must be requested within 2 hours of placing the order. Contact our support team immediately if you need to make changes.

Once an order enters processing (usually within 24 hours for USA orders), changes may not be possible.

Orders from our USA warehouses typically arrive in 4-5 business days. Here's the breakdown:

• Processing: 24 hours (business days only)
• Shipping: 3-4 business days
• Total: 4-5 business days

We do not ship on weekends as postal services are closed. Orders placed on weekends will be processed on the next business day.

International orders typically take 13-15 business days for delivery:

• Processing: 48 hours (business days)
• Shipping: 11-13 business days
• Total: 13-15 business days

Delivery times may vary based on destination country and customs processing.

Yes, all packages are shipped discreetly. Our packaging features:

• Plain, unmarked outer packaging
• No external indications of contents
• Generic return address labels
• Protective inner packaging to prevent damage

Your privacy and discretion are our top priorities.

We offer a 30-day reshipment guarantee with regional variations:

Package must show no delivery progress for 30+ days from shipment. Valid tracking information required.

Yes, all orders include tracking. You'll receive:

• Tracking number via email within 24 hours of shipment
• Real-time tracking in your account dashboard
• Automatic email updates at key shipping milestones
• International tracking (updates may be limited until package reaches your country)

If you have tracking issues, contact our support team for assistance.

We operate multiple warehouses globally. If your order contains products from different warehouses:

• Additional shipping fees may apply automatically at checkout
• Each product ships from the closest available location
• You may receive multiple tracking numbers
• Packages may arrive on different dates

This system ensures the fastest possible delivery for each research compound.

Yes, every batch undergoes third-party laboratory testing. Our quality assurance includes:

• Independent laboratory analysis for purity and concentration
• Batch-specific certificates of analysis
• Regularly updated lab reports on our website
• GMP manufacturing standards
• Pharmaceutical-grade purity requirements

We believe in complete transparency about the research compounds we provide.

Yes, we are the official online distributor for Dragon Pharma products. This means:

• Full product range from Dragon Pharma
• Products come directly from Dragon Pharma's GMP-certified facilities
• We are not resellers - you get authentic Dragon Pharma products
• Full batch traceability and authenticity
• Direct manufacturer relationship for quality control

You can trust that you're receiving genuine pharmaceutical-grade research compounds.

Shelf life varies by product but typically ranges from 2-3 years when stored properly:

• Storage Conditions: Cool, dry place away from direct sunlight
• Temperature: Ideal storage between 15–25°C (59–77°F)
• Vials: Keep sealed until ready for use
• Tablets: Keep in original, sealed containers

Expiration dates are clearly marked on all packaging. Always check dates before use in research.

Yes, lab test results are available on our website. You can:

• View recent lab certificates on product pages
• Access our complete lab test database
• Request specific batch information via support
• See updated test results as new batches are analyzed

We're committed to transparency in product quality and testing.

Creating an account is simple:

1. Click "Join" in the top navigation
2. Enter your information
3. Start browsing products range

Yes, we use enterprise-level security measures:

• 256-bit SSL encryption for all data transfers
• Secure, encrypted database storage
• PCI-DSS compliant payment processing
• Regular security audits and vulnerability testing
• GDPR and CCPA compliance protocols

We never sell your personal data and only collect information necessary for research compound transactions.

To reset your password:

1. Click "Login" then "Forgot Password"
2. Enter the email associated with your account
3. Check your email for a password reset link
4. Click the link and create a new secure password
5. Log in with your new credentials

If you don't receive the reset email, check your spam folder or contact support.

Due to the nature of research compounds, we have specific policies:

Contact support with your order number and details for assistance.

You must be at least 21 years old to purchase from Dragon Pharma Steroids.

By creating an account and making purchases, you confirm that:

• You are 21 years of age or older
• You are a qualified researcher or laboratory professional
• You understand proper handling procedures for research chemicals

We ship to most countries but have some restrictions:

• We DO ship to: PO Boxes, APO/FPO addresses, all 50 US states, 150+ countries
• We DO NOT ship to: Countries with explicit import bans on research compounds
• High-risk destinations: May require additional verification

It is your responsibility to ensure that purchasing and possessing our products is legal in your jurisdiction.