Frequently Asked Questions

The 20% first order discount is automatically applied at checkout when you're logged into your account as a first-time customer.

The discount applies to non-sale items only. If your cart contains both sale and non-sale items, the discount only applies to the non-sale items.

The first-order discount and the cryptocurrency payment discount are separate promotions. Both apply only to eligible regular-priced products, and they are not stacked on the same item.

Sale items can remain in a mixed cart, but neither promotion provides an additional discount on those sale items. The eligible discount shown at checkout determines the final price.

Paying with cryptocurrency gives you 20% OFF eligible regular-priced products at checkout. This is an immediate price reduction, not cash back or store credit.

Available payment methods include:

• Cryptocurrency: Bitcoin, Ethereum, and other supported cryptocurrencies, with 20% OFF eligible regular-priced items.
• International money transfers: Follow the instructions provided at checkout.
• Additional options: Some payment methods become available after your first completed order, depending on account status and region.

The payment options displayed at checkout are the authoritative options for your order.

Contact support as soon as possible if you need to correct an order. Changes are subject to its current processing status.

Orders cannot be cancelled once payment has been completed or fulfillment has begun. Check your shipping address and order details carefully before paying.

Orders from our USA warehouses typically arrive in 4-5 business days. Here's the breakdown:

• Processing: 24 hours (business days only)
• Shipping: 3-4 business days
• Total: 4-5 business days

We do not ship on weekends as postal services are closed. Orders placed on weekends will be processed on the next business day.

International orders typically take 13-15 business days for delivery:

• Processing: 48 hours (business days)
• Shipping: 11-13 business days
• Total: 13-15 business days

Delivery times may vary based on destination country and customs processing.

Yes, all packages are shipped discreetly. Our packaging features:

• Plain, unmarked outer packaging
• No external indications of contents
• Generic return address labels
• Protective inner packaging to prevent damage

Your privacy and discretion are our top priorities.

We offer a 30-day reshipment guarantee with regional variations:

Package must show no delivery progress for 30+ days from shipment. Valid tracking information required.

Tracking information is provided when available for the selected shipping method. Once issued, you can review the tracking details through your account or the shipping notification.

International tracking updates may be limited while a package is in transit. Contact support if your tracking details are missing or appear incorrect.

We operate multiple warehouses globally. If your order contains products from different warehouses:

• Additional shipping fees may apply automatically at checkout
• Each product ships from the closest available location
• You may receive multiple tracking numbers
• Packages may arrive on different dates

This system ensures the fastest possible delivery for each research compound.

Yes, every batch undergoes third-party laboratory testing. Our quality assurance includes:

• Independent laboratory analysis for purity and concentration
• Batch-specific certificates of analysis
• Regularly updated lab reports on our website
• GMP manufacturing standards
• Pharmaceutical-grade purity requirements

We believe in complete transparency about the research compounds we provide.

Yes, we are the official online distributor for Dragon Pharma products. This means:

• Full product range from Dragon Pharma
• Products come directly from Dragon Pharma's GMP-certified facilities
• We are not resellers - you get authentic Dragon Pharma products
• Full batch traceability and authenticity
• Direct manufacturer relationship for quality control

You can trust that you're receiving genuine pharmaceutical-grade research compounds.

Shelf life varies by product but typically ranges from 2-3 years when stored properly:

• Storage Conditions: Cool, dry place away from direct sunlight
• Temperature: Ideal storage between 15–25°C (59–77°F)
• Vials: Keep sealed until ready for use
• Tablets: Keep in original, sealed containers

Expiration dates are clearly marked on all packaging. Always check dates before use in research.

Yes, lab test results are available on our website. You can:

• View recent lab certificates on product pages
• Access our complete lab test database
• Request specific batch information via support
• See updated test results as new batches are analyzed

We're committed to transparency in product quality and testing.

Creating an account is simple:

1. Click "Join" in the top navigation
2. Enter your information
3. Start browsing products range

We use security measures to protect account and checkout information. For details about the information we collect, how it is processed, and your privacy rights, consult our Privacy Policy.

Use a unique password and never share your login credentials. Contact support if you suspect unauthorized account activity.

To reset your password:

1. Click "Login" then "Forgot Password"
2. Enter the email associated with your account
3. Check your email for a password reset link
4. Click the link and create a new secure password
5. Log in with your new credentials

If you don't receive the reset email, check your spam folder or contact support.

Our delivery policy provides reshipment for qualifying non-delivery issues, subject to the conditions and regional restrictions in the Reshipment Guarantee.

For damaged or incorrect items, contact support promptly with your order number, photographs, and relevant details. Eligibility is assessed under the applicable store policies.

You must be at least 21 years old to purchase from Dragon Pharma Steroids.

By creating an account and making purchases, you confirm that:

• You are 21 years of age or older
• You are a qualified researcher or laboratory professional
• You understand proper handling procedures for research chemicals

We ship to most countries but have some restrictions:

• We DO ship to: PO Boxes, APO/FPO addresses, all 50 US states, 150+ countries
• We DO NOT ship to: Countries with explicit import bans on research compounds
• High-risk destinations: May require additional verification

It is your responsibility to ensure that purchasing and possessing our products is legal in your jurisdiction.