Reshipment Guarantee
Last Updated: February 2026
🛡️ Guarantee Overview
Dragon Pharma Steroids offers a 30-day delivery protection guarantee for orders shipped worldwide. Our guarantee provides peace of mind while accounting for regional regulatory differences.
Core Promise: If your order is not delivered within 30 days of shipment (excluding shipping delays), we offer reshipment based on your location and specific circumstances.
🌍 Policy by Region
| Destination | Non-Delivery Reshipment | Seized Package Reshipment | Protection Level | Notes |
|---|---|---|---|---|
| USA Domestic | ✅ FREE | ✅ FREE | Full Protection | Complete coverage including customs seizures |
| International (Most Countries) | ✅ FREE | 🔄 Case-by-Case | Partial Protection | Contact support for seized packages |
| Canada | ✅ FREE | ❌ Not Available | Limited Protection | No reshipment for seized packages |
| Australia | ✅ FREE | ❌ Not Available | Limited Protection | No reshipment for seized packages |
📊 Regional Protection Comparison
🇺🇸 USA Domestic
- ✅ 30-day non-delivery reshipment
- ✅ Customs seizure reshipment
- ✅ One free reshipment per order
- ✅ Tracking required
All 50 states, PO Boxes, APO/FPO
🌍 International
- ✅ 30-day non-delivery reshipment
- 🔄 Case-by-case seizure review
- ✅ One free reshipment per order
- ✅ Tracking required
150+ countries worldwide
🇨🇦 Canada
- ✅ 30-day non-delivery reshipment
- ❌ No seizure reshipment
- ✅ One free reshipment per order*
- ✅ Tracking required
*Non-delivery only, order at your own risk
🇦🇺 Australia
- ✅ 30-day non-delivery reshipment
- ❌ No seizure reshipment
- ✅ One free reshipment per order*
- ✅ Tracking required
*Non-delivery only, order at your own risk
📋 Reshipment Process
Wait 30 Days
Package shows no delivery progress for 30+ days from shipment date
Check Tracking
Verify tracking shows no recent updates or delivery attempts
Verification
We verify tracking and determine reshipment eligibility
Reshipment
If eligible, we reship your order free of charge
✅ Eligibility Requirements
General Requirements (All Regions)
- 30-Day Period: Package must show no delivery progress for 30+ calendar days from shipment date
- Valid Tracking: Must provide working tracking number
- No Delivery Attempts: Tracking must show no successful delivery attempts
- One Reshipment: Limited to one reshipment per order
- Business Days: Weekends and holidays excluded from processing time
Additional USA Requirements
- Seized Packages: Must provide customs seizure notice if applicable
- Address Accuracy: Must provide correct shipping address
- Timely Reporting: Report within 45 days of shipment
❌ Non-Eligible Situations
These situations DO NOT qualify for reshipment:
All Regions (Not Eligible):
- Address Errors: Incorrect shipping address provided by customer
- Refused Delivery: Package refused by recipient
- Returned to Sender: Package returned undeliverable
- Shipping Delays: Delays due to weather, holidays, or carrier issues
- Lost in Transit (less than 30 days): Packages lost for less than 30 days
Canada & Australia Specific (Not Eligible):
- Customs Seizures: Packages seized by Canadian or Australian customs
- Regulatory Holds: Packages held for regulatory compliance checks
- Import Violations: Any import regulation violations
Important for Canada/Australia Customers: Due to strict customs regulations in Canada and Australia, we cannot reship seized packages. Orders to these countries are placed at the customer's own risk.
❓ Frequently Asked Questions
Canada and Australia have particularly strict customs enforcement for research compounds. Due to high seizure rates and legal complexities in these countries, we cannot offer reshipment for seized packages. Customers in these countries accept this risk when ordering.
If tracking shows "delivered" but you haven't received your package:
- Check with neighbors or building management
- Contact your local postal service for investigation
- Wait 3 business days for possible delay
- If still missing after 3 days, contact our support team
Note: "Delivered" status may require additional investigation with the carrier.
Our guarantee specifically offers reshipment, not refunds, for non-delivery situations. However:
- USA Customers: May request store credit instead of reshipment
- International Customers: Reshipment only, no refunds or credits
- Canada/Australia: Reshipment for non-delivery only (no seizures)
If a reshipment also fails to arrive:
- First Reshipment: Free as per our guarantee
- Second Attempt: 50% discount on reshipment cost
- Third Attempt: Full cost of reshipment applies
- High-Risk Addresses: May be restricted from future orders
We reserve the right to refuse future shipments to addresses with multiple delivery failures.
Reshipment processing times:
- Processing Time: 2-3 business days after approval
- Shipping Time: Same as original shipping method
- USA Reshipments: 4-5 business days total
- International Reshipments: 13-15 business days total
Reshipments receive the same discreet packaging and tracking as original orders.
📞 Contact & Support
Reshipment Requests
To request reshipment under our guarantee:
Subject: Reshipment Request - [Your Order Number]
Required Information:
- Order number
- Tracking number
- Full name and shipping address
- Description of issue
Response Times
- Initial Response: Within 24 business hours
- Verification Process: 1-2 business days
- Reshipment Processing: 2-3 business days after approval
Need Help With a Missing Order?
Our customer support team is ready to assist with delivery issues and reshipment requests.